Cancellation and Refund Policy

At Tnega.ai, we are committed to providing a high-quality learning experience through Learn100xFaster. We understand that circumstances may arise where a refund is necessary. This Refund Policy outlines the conditions under which refunds may be issued for purchases made on our Service.

1. Eligibility for Refunds

We offer refunds under the following specific conditions:

• 1.1. Time Limit: Your refund request must be submitted within 7 calendar days from the date of your initial purchase of a course or subscription plan.
• 1.2. Usage Limit: You must not have consumed more than 20% of the purchased course content (e.g., watched less than 20% of video lessons, completed less than 20% of exercises) or utilized more than 20% of the allocated AI-powered features (if applicable to your plan).
• 1.3. Valid Reason: You must provide a clear and valid reason for your dissatisfaction, which will be reviewed by our support team. Reasons such as technical issues (which we are unable to resolve), misrepresentation of course content, or significant platform malfunction may be considered.
• 1.4. Non-Applicability: Refunds are generally not applicable for:
  • Trial-based subscriptions or free access periods.
  • Discounted, promotional, or bundled plans.
  • Purchases made through third-party platforms (you must seek refunds directly from them).
  • Situations where a user's account has been terminated due to a violation of our Terms of Service.

2. How to Request a Refund

To initiate a refund request, please follow these steps:

• 2.1. Email Request: Send an email to our support team at support@tnega.ai.
• 2.2. Required Information: Your email must include the following details:
  • Your full name and the email address registered with your Learn100xFaster account.
  • The transaction ID or invoice number for the purchase you wish to refund.
  • The exact date of purchase.
  • A detailed explanation of your reason for the refund request, referencing the eligibility criteria above.
• 2.3. Review Process: Our team will review your request within 3-5 business days and may contact you for additional information or clarification.

3. Refund Processing and Timeline

If your refund request is approved, the following timeline applies:

• 3.1. Approval Notification: You will receive an email notification confirming the approval of your refund.
• 3.2. Processing Time: Once approved, the refund will be processed back to your original payment method. Please allow 5 to 10 business days for the refund to appear on your bank statement or payment account. The exact timing may vary depending on your bank or payment provider.
• 3.3. Original Payment Method: All refunds will be issued to the same payment method used for the original purchase. We cannot process refunds to a different card or account.
• 3.4. Currency: Refunds will be processed in the same currency as the original transaction.

4. Changes to This Refund Policy

Tnega.ai reserves the right to modify or update this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on this page. We encourage you to review this policy periodically to stay informed about our refund practices.

5. Contact Us

If you have any questions about this Refund Policy, please contact us at:

Email: support@tnega.ai

Last Updated: July 18, 2025